Refund policy

Last updated: 19th August 2026

This policy explains your rights to cancel, return and obtain a refund when you buy from BoostCo Remaps Limited, trading as BoostCo Remapping Equipment. We sell three different kinds of thing, and different rules apply to each:

• Digital tuning files and remap services — bespoke files prepared for your specific vehicle and ECU, delivered electronically.
• Hardware — tuning tools, interfaces and related physical products.
• Services — diagnostic work, file revisions and technical support.

Nothing in this policy affects your statutory rights under Irish and European Union consumer law.

Digital Tuning Files and Remap Services

How Digital Supply Works

Tuning files are digital content prepared individually for your vehicle, ECU and stated requirements. They are not supplied on a physical medium and cannot be returned once delivered, because delivery is the supply.

Your Right to Cancel, and Why It Ends on Delivery

For distance contracts you normally have 14 days to cancel without giving a reason. For digital content not supplied on a tangible medium, that right ends once supply has begun, provided you have given your prior express consent to immediate supply and acknowledged that you lose the right of cancellation as a result.

Before your order is processed you are asked to give that consent. If you do, we begin preparing your file immediately and your 14-day cancellation right no longer applies to it. If you would prefer to keep the cancellation right, do not give that consent — but we will not begin work until the 14 days have passed.

Files prepared to your individual specification are also, separately, exempt from the general right of cancellation as bespoke goods.

If the File Does Not Work as Described

Losing the right to cancel does not mean losing your rights if something is wrong. Digital content must be as described, fit for its intended purpose, and of satisfactory quality.

Our commitment, which goes beyond the statutory minimum:

• If a file does not work as described, tell us and we will revise it free of charge, as many times as needed.
• If we cannot resolve the problem within 24 hours, you get a full refund.

How the 24 Hours Is Counted

The 24-hour period begins once we have everything we need to diagnose the fault. That normally means your order number, your vehicle and ECU details, a description of what the vehicle is doing, and where relevant the original file read from the ECU together with any diagnostic trouble codes.

If we are waiting on information from you, the clock is paused, and it restarts when you reply. We will always tell you exactly what we need and confirm when the clock has restarted, so you are never left guessing. This is not a way of extending the period indefinitely — it exists because a file cannot be diagnosed without the vehicle's data, and that data can only come from you.

How to Request a Rework or Refund

Please raise reworks through the support system in your A.R.C.H.I.E. portal. Open the link in your redeem code email and choose Access my order — contacting support is available from that screen. This is the route we ask you to use, and it is also the fastest one for you.

A request raised this way arrives already linked to your order, the original file and your vehicle details. That means we can begin diagnosis straight away and the 24-hour clock starts immediately, with nothing for you to gather or re-send.

If you cannot access the portal, email support@boostco.eu with your order number, your vehicle and ECU details, and a description of the fault. Email requests usually take longer to resolve, because we often have to come back to you for information the portal would have supplied automatically — and, as set out above, the clock does not start until we have it.

What Is Not Covered

We cannot refund a file where the problem is not caused by the file itself. This includes:

• Pre-existing mechanical or electrical faults on the vehicle.
• Incorrect vehicle, engine or ECU information supplied to us at the time of order.
• Damage caused by incorrect flashing, interrupted writes, or use of unsuitable tools.
• Modification of the file by you or a third party after delivery.
• A change of mind after the file has been delivered, where you gave express consent to immediate supply.

If we cannot produce a working file for your vehicle at all, we refund you in full.

Tuning Credits and Redeem Codes

Some products are sold as credits or redeem codes that you exchange later for a tuning file or service.

Codes You Have Not Yet Redeemed

An unredeemed code has not yet been exchanged for anything, so nothing has been supplied to you. You may cancel and obtain a full refund within 14 days of purchase, provided the code has not been used. After 14 days, unredeemed codes are non-refundable but remain valid for use.

Codes You Have Redeemed

Redeeming a code is the point at which the file or service is supplied to you. Once a code has been redeemed it cannot be refunded, for the same reason a delivered file cannot be returned — supply has taken place, and it is not possible to un-supply it.

This does not affect your rights if what you received was faulty. If a file obtained with a redeemed code does not work as described, the guarantee above applies in full: we revise it free of charge, and if we cannot resolve the problem within 24 hours you receive a refund. Raise these through the support system in your A.R.C.H.I.E. portal account, as above.

Bundles and Part-Used Credits

Where credits are sold as a bundle and only some have been redeemed, we refund the unredeemed balance at the price actually paid per credit, provided you request it within 14 days of purchase. Redeemed credits within the bundle are not refundable.

Hardware

30-Day Returns

You have 30 days from receiving hardware to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any seals intact. You will need your receipt or proof of purchase.

Tuning tools that have been registered, activated or linked to a vehicle or account cannot be returned once activation has taken place, as activation cannot be reversed. Please check compatibility before activating.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union, you may cancel an order for hardware within 14 days of receiving it, for any reason and without justification. The item must be returned in the condition described above. This is in addition to, and does not reduce, the 30-day period above.

How to Return Hardware

Contact support@boostco.eu before sending anything back. Items sent without an agreed return will not be accepted.

Returns are sent to:

BoostCo Remaps Limited
236A Greenpark Meadows
Mullingar
County Westmeath
N91 CPD3
Ireland

If your return is accepted we will confirm the arrangements. Where the return is because the item is faulty, incorrectly described or wrongly supplied, we cover the cost of return. Where you are returning because you changed your mind, you cover the return postage.

Faulty or Damaged Hardware

Inspect your order on arrival and contact us immediately if anything is defective, damaged or incorrect. Where hardware is covered by a manufacturer warranty, we handle the warranty claim on your behalf.

Your statutory rights in respect of faulty goods last well beyond 30 days and are not limited by this policy.

Services

Where you buy a service such as diagnostic work or manual file preparation, and you have consented to us beginning that work immediately, the right to cancel ends once the service has been fully performed. If the work has begun but is not complete, you may cancel and pay only for what has been provided up to that point.

If a service is not carried out with reasonable care and skill, we will put it right or refund you.

Exceptions

The following cannot be returned or refunded:

• Digital tuning files that have been delivered, except as set out under "If the File Does Not Work as Described".
• Redeem codes and tuning credits that have been redeemed. Redemption is the point of supply.
• Tuning tools that have been activated, registered or licence-linked.
• Gift cards.
• Services already fully performed with your consent.

How Refunds Are Paid

Approved refunds are made to your original payment method. Refunds on digital files are usually processed within 3 business days of approval. Refunds on returned hardware are processed within 10 business days of us receiving and inspecting the item. Your bank or card issuer may take further time to post the funds.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact support@boostco.eu.

Complaints

If you are unhappy with how we have handled a refund or return, contact us first at support@boostco.eu and we will try to resolve it directly.

If we cannot resolve it, consumers in Ireland can contact the Competition and Consumer Protection Commission at ccpc.ie. Consumers elsewhere in the European Union can contact their local European Consumer Centre.

Contact

BoostCo Remaps Limited, trading as BoostCo Remapping Equipment
Registered in Ireland, company number 774534
Registered office: [REGISTERED OFFICE ADDRESS]
Email: support@boostco.eu
Phone: +353 85 878 9678
Hours: Every day, 07:00–21:00 GMT